online reputation

How Poor Web Security Is Costing You Leads

There are a lot of moving parts to any website, and it’s difficult to vigilantly maintain every aspect of your online marketing strategy. It’s easy to get distracted with Facebook, social media posts, producing new content, keeping an eye on the competition, and managing your online reputation, not to mention the burden of actually running [...]

9 Customer Service Hacks to Win Rave Reviews

No matter your industry, quality customer service has become a major differentiating factor for businesses. If your customer service team is not up to snuff, your company will be hemorrhaging revenue. To be honest, quality customer service is not complicated. Essentially, your customers need to embrace these mantras: Be humble Be helpful Be friendly Be [...]