Google has released a few new "business attributes" that you can add to your Google My Business listing, if they apply. They include: Family-led Veteran-led Woman-led These attributes help you set your business apart from others, and give you a little notation on your public listing as well. I'm sure in the near future searchers [...]
No matter your industry, quality customer service has become a major differentiating factor for businesses. If your customer service team is not up to snuff, your company will be hemorrhaging revenue. To be honest, quality customer service is not complicated. Essentially, your customers need to embrace these mantras: Be humble Be helpful Be friendly Be [...]
If you're on my weekly email list, then last week you were my guinea pig. And many of you fell for my simple marketing trick. In fact, so many fell for it that I ended up making around $2000, plus a lot more in residual income. And all of this came from one simple change that [...]
They hate it when you ask. You know it, they know it. But experts are encouraging you to do it. "Ask your customers for reviews," they say. "You'll regret it if you don't," they imply. Over and over you're bombarded with advice that tells you to get out there, go grovel and beg for that [...]
Online reviews aren't vital. "They're not that big of a deal. We're doing fine without them! I mean they can't be that important, right?" It's a common assumption businesses make. Online reviews are important but somehow they're neglected and placed on the backburner. Some aren't sure how to ask (or when). A few are too [...]
