Google Adds Leadership Attributes for Veterans, Families, Women

Google has released a few new "business attributes" that you can add to your Google My Business listing, if they apply.  They include: Family-led Veteran-led Woman-led These attributes help you set your business apart from others, and give you a little notation on your public listing as well. I'm sure in the near future searchers [...]

9 Customer Service Hacks to Win Rave Reviews

No matter your industry, quality customer service has become a major differentiating factor for businesses. If your customer service team is not up to snuff, your company will be hemorrhaging revenue. To be honest, quality customer service is not complicated. Essentially, your customers need to embrace these mantras: Be humble Be helpful Be friendly Be [...]

The Crucial Component Your Inbound Marketing Funnel is Missing

Online reviews aren’t vital. “They’re not that big of a deal. We’re doing fine without them! I mean they can’t be that important, right?” It’s a common assumption businesses make. Online reviews are important but somehow they’re neglected and placed on the backburner. Some aren’t sure how to ask (or when). A few are too [...]

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